Payment is 100% upfront. This is required to schedule your order into the production process.

Lead times vary depending on how busy production is, so check the current lead time with the team before ordering. You'll receive a week-commencing (w/c) delivery date at checkout, followed by a firm delivery date 2 weeks before dispatch.

We recommend leaving at least a week between receiving your delivery and your fitter starting work. If your building schedule changes, we can store a completed order for up to 1 week only.

Deliveries are made by direct van from our workshop, or by courier, to the threshold of your home. Delivery is included in the quote.

Please have two people at home to carry in heavy items such as worktops and large cover panels. Store items flat (on the floor or a sturdy flat surface) before installation to prevent bending, bowing or warping.

Check every parcel on arrival for damage. If packaging was damaged in transit, email us within 48 hours of delivery with photos of the issue.

Wood-faced plywood (Ash, Maple, Beech, Oak, Douglas Fir) is protected with a 2-part PU lacquer at 5% gloss. Sapele and Walnut use a UV-protection lacquer at 10% sheen. Wipe dirt and splashes with a damp microfibre cloth only. Never use strong detergents, anti-bacterial sprays or abrasives.

Formica, Arpa or Fenix-faced plywood should be cleaned according to each manufacturer's care guide:

Plywood edges are finished with a premium, formaldehyde-free hard wax oil that resists cracking, filters UV light to slow natural yellowing, and creates a water-resistant barrier while keeping the wood's natural look.

If edges are cut on-site, apply two to three coats of Osmo Polyx Oil Raw (3044) to match Plykea's factory finish. Sample-size tins of Osmo Polyx Oil Raw are available if you don't need a full tin.

No. Some Formica colours run on a longer lead time; we'll flag this if it affects your order.

We generally advise against it. Dark, heavily pigmented Formica colours scratch more easily, and light scratches show up more visibly against a dark, pigmented surface. Fenix is a better option for dark colours - it's also anti-fingerprint, and offers dark blue, green and black alternatives.

If you still want a dark Formica colour, a surcharge applies. We recommend ordering a sample first and stress-testing it yourself with a stain and a scratch.

Minor revisions (e.g. moving a handle or hinge position, reducing a front's size) are free within 1 week of payment. If a change increases material use and order value, we'll invoice the difference. Reductions in order size aren't eligible for partial refunds once materials have been ordered.

After the 1-week grace period, a flat £100+VAT Late Change fee applies, payable before production starts or continues. Late changes may delay your delivery date.

Installation works the same way as fitting IKEA's own fronts and panels. Standard-size fronts arrive with pre-drilled holes for drawer runners, hinge cups and handles. Custom-size fronts need their hinge cups drilled on-site - a standard job for a fitter with a 35mm hinge-boring drill. Cover panels, plinths and worktops may need trimming on-site for an accurate fit.

Every item is engraved with a number matching your IKEA plan.

Hinges and drawer runners are purchased separately from IKEA; Plykea supplies plinth clips with your order.

Worktop installation should be carried out by an experienced fitter. Only the visible edges need finishing - each worktop is labelled Front, Back, Left and Right to show which edges to finish.

Further guides:

All Plykea products are made to order, so we can't offer a refund for a change of mind, and we can't refund or replace items ordered in error. It's the customer's responsibility to confirm the correct items before completing a purchase - we recommend sending us your kitchen design before ordering so we can check it.

Check every parcel for transit damage on arrival, and report any issues within 48 hours with photos.

Every order goes through a QC check before dispatch. If an item arrives faulty, damaged or missing, report it within 7 days of receiving your order and we'll repair or replace it.

Check all items before installing. If a worktop has a problem, don't fit it - contact us first. Once a worktop is fitted, we can't take responsibility for damage.

We recommend taking delivery only once building work is complete and the site is clean and dust-free, and minimising the time between delivery and installation, since on-site damage is the most common cause of avoidable issues.